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Privacy Policy

Transparency and purpose of information Held

Complete Business Solutions take your individual privacy very seriously. We minimise as much personal identifiable information that we store. However, we need certain information to fulfil our contract we have undertaken with your business. The data includes; Email Address, password to access our online services, address, telephone number(s), Fax Number (if Applicable), Previous Purchase History, Credit Terms, details about your invoices and deliveries, Proof of Delivery Signature Capture. All this data is held within the EU and is held in a secure database.

We use this to process

  1. Invoices
    1. Your Invoice Address (if you do not have email Invoices) may be processed by a third party to allow us to invoice you from our internal trusted service partners. This is for legitimate business Reasons. They do not profile your data.
  2. Deliveries
    1. We use your Address, Contact name, email and telephone number to deliver goods to you. These may be passed to trusted logistic Partners to enable them to deliver goods to you. They do not profile your data, it is purely to ensure your goods arrive, this is for legitimate business Reasons.
  3. Online Ordering or telephone Calls
    1. We record your IP to prevent fraud which is held for 12 months which is disposed of after you have received your goods. This is for legitimate business reasons. For telephone calls, receive, we only record the number and duration to analyse performance of our internal teams. This is for legitimate business purposes. We do not record calls and do not share this information.
  4. Email Confirmations and responses
    1. We store any email queries and responses for 2 years for both legitimate and Legal reasons. These help us serve our customer’s better with any queries made. No profiling is made from this information.
  5. Gap Analysis
    1. We Analyse areas that your entire business has not purchased from us. This is not conducted at an individual level, but at a business purchase level to ensure you are aware of services provided by us during your account reviews. This is for legitimate business reasons
  6. Cookies
    1. WWe record your IP, username, password and contents of your basket of goods to enable you to check out easily. This is for legitimate business reasons
  7. Data Retention, the data held is held for a minimum of 7 years for legal and legitimate reasons, these include, compliance with public authorities, fraud, law enforcement, accounting and tax purposes.

Security and Retention

We hold your data according to UK legislation. For accounting and tax purposes, we keep a record of the previous 7 years of purchases in a secure server. This data is not sold and is private. Should you trade with another business, these records will be kept on file, but you can request the right to be forgotten (unsubscribed and any non-tax related details removed such as telephone number should there be a zero balance on your account)

Security and Retention

Subject Access Requests

We comply with the GDPR. Requests can be made Verbally or via emailing

We will need to verify identity before we provide your information. Please be specific about the information you require.

To verify your identity to risk This will need to include your full name, address and contact telephone number, possible purchase history.

Controller Contact Details:

FAO: GDPR Compliance Team

Complete Business Solutions, Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, WF5 9TQ

Tel: 01924 908 996

Email GDPR@complete.co.uk

Signature

Leigh EveringtonManaging Director

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